NEW ITIL-4-FOUNDATION EXAM QUESTION - 100% AUTHORITATIVE QUESTIONS POOL

New ITIL-4-Foundation Exam Question - 100% Authoritative Questions Pool

New ITIL-4-Foundation Exam Question - 100% Authoritative Questions Pool

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ITIL 4 Foundation Exam Sample Questions (Q294-Q299):

NEW QUESTION # 294
Which helps to streamline the fulfilment of service requests?

  • A. Creating new workflows for every service request
  • B. Understanding which service requests can be accomplished with limited approvals
  • C. Separating requests relating to service failures from the degradation of services
  • D. Eliminating service requests which have complex workflows

Answer: B

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-service-request-management/


NEW QUESTION # 295
Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?

  • A. Keep it simple and practical
  • B. Focus on value
  • C. Think and work holistically
  • D. Collaborate and promote visibility

Answer: D


NEW QUESTION # 296
Which practice ensures that a variety of access channels are available for users to report issues?

  • A. Incident management
  • B. Change enablement
  • C. Service level management
  • D. Service desk

Answer: D

Explanation:
Service desks provide a variety of channels for access including:
* Phone calls, which can include specialized technology, such as interactive voice response (IVR), conference calls, voice recognition, and others.
* Service portals and mobile applications, supported by service and request catalogues, and knowledge bases.
* Chat, through live chat and chatbots.
* Email for logging and updating, and for follow-up surveys and confirmations.
* Walk-in service desk (which are becoming more prevalent in some sectors, such as higher education, where there are high peaks of activity that demand physical presence).,
* Text and social media messaging, which are useful for notifications in case of major incidents and for contacting specific stakeholder groups, but can also be used to allow users to request support.
* Public and corporate social media and discussion forums for contacting the service provider and for peer-to-peer support.
https://www.bmc.com/blogs/itil-service-desk/


NEW QUESTION # 297
What should remain constant within an organization, even when the organization's objectives change?

  • A. Guiding principles
  • B. Service offerings
  • C. Outputs
  • D. Outcomes

Answer: A

Explanation:
Explanation
https://www.bmc.com/blogs/itil-guiding-principles/


NEW QUESTION # 298
Which is an important principle of communication in service operation?

  • A. It has an intended purpose or a resultant action
  • B. It is stored in the configuration management system
  • C. Meetings are always the best method of communication
  • D. Information should always be communicated

Answer: A


NEW QUESTION # 299
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